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Vantech USA Customer Data Privacy Policy
Effective Date: December 15, 2025
VANTECH USA, INC., a New York corporation (“Vantech” or “We” or “Us” or “Our”), is serious about the private nature of Your personal data and other information obtained from, or provided by, You (“You”) to Us, regardless of the manner in which it is provided, including, but not limited to, information provided by mail, e-mail, telephone, mobile phone (including applications or text message), and through surveys, Our social media pages, Our mobile applications if any, or on Our websites (social media pages, mobile applications, and websites are together the “Website” or “Websites”).
By purchasing a product or service offered by Us, by visiting as a User and/or registering an online account on Our Website, or by providing Us with personal data during enrollment a purchase or for any other reason, regardless of the forum or media in which it is provided, You accept and agree to the terms set forth in this Privacy Policy (“Policy”). If You do not agree to the conditions set forth below, please notify Us that You do not want Your personal data used in accordance with this Policy, do not provide Us with personal data, and do not visit or use Our Websites.
We will update this Policy from time to time, so please review the Policy regularly. If We materially alter this Policy, We will notify You of such changes by posting a notice on Our Websites or otherwise notifying you. Your continued use of Our Websites will be deemed Your agreement that Your personal data may be used in accordance with the new Policy.
Please read this Policy carefully to fully understand how We collect, share, and protect personal data about You. This Policy is incorporated into and is part of the Terms of Use of the Website. To access the Terms of Use, (https://vantech.com/TermsandCondition.html).
Purpose
In the course of Our business or operating Our Websites, it is necessary for Us to access, collect, use, transmit, disclose, store, maintain and otherwise handle personal data about You. This Policy describes the purposes for handling such personal data while ensuring Our compliance with all state and federal laws and industry requirements.
Scope
This Policy applies to all personal data accessed, collected, used, transmitted, disclosed, stored or maintained by Us, including both electronic data and paper records.
Policy
We are committed to using reasonable commercial measures to: (1) safeguard Your personal data, (2) use personal data in accordance with this Policy, and (3) monitor and improve the safeguards so they are effective and appropriate. We adhere to the following practices:
. Any financial data, e.g. credit card or bank payment information for purchases, will not be retained or otherwise stored. All payment details will be handled by a third-party payment processor that is solely responsible for handling all such information.
Information We Collect and Use
For purposes of this Policy, “personal data” is any information that identifies, relates to, or describes, directly or indirectly, an individual or household.
In the course of operating Our business and Websites and delivering Our products and services, We collect and process the following categories of personal data:
Personal Data Disclosure
We share any of the personal data we receive (listed above) for Our business and commercial purposes and as more specifically described below, including to comply with legal obligations and for auditing, security and anti-fraud purposes.
Service providers. We share any of the personal data described above with service providers (including mailing and fulfillment vendors, service-related technology providers, marketing agencies and survey administrators) that provide services to You and Us, including to help Us conduct satisfaction surveys, send you offers of Our products and services, provide Our products and services, maintain Our databases and Websites, administer emails, and analyze Website usage activity. We may provide Your personal identifiers to print and communications vendors so that they can send You communications on Our behalf. We may also provide personal data, including personal identifiers, personal information, and device and IP address information to Our service providers for fraud detection purposes. We require that service providers use personal data only for the purposes specified in Our agreements.
Other third parties providing services to us. We also share personal data (including Your personal identifiers ) with third parties to help Us provide products and services to You such as fulfilling and delivering orders, processing payments, and social media functions. We may share your personal identifiers and commercial information (the products and services You have purchased from Us) with Partners including Your utility so that We can manage Your account and provide You with Our products and services. We will provide Your personal identifiers and financial information to a payment processing vendor to complete a transaction You have requested. In these situations, You are using and directing Us to intentionally disclose personal information (including personal identifiers and financial information) so Our products and services and Your requests can be provided to You.
Legal and similar disclosures. We may disclose personal information about You with law enforcement, the courts, Our advisors, attorneys, and others who participate in the legal process, if necessary to do so by law or based on Our good faith belief that it is necessary to enforce our rights or apply Our Terms of Use, conform or comply with the law or is necessary to protect You, Us, the users of Our Websites, or others.
Sales, Mergers, and Acquisitions. In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), We will provide personal data and transaction history associated with each relevant business unit to the persons and/or entities assuming control of such business unit or as otherwise necessary to complete the transaction as permitted by law or contract, and they will be able to handle the personal information as stated in this Policy.
Data Protection
We are committed to protecting the personal data You share with Us. In order to prevent unauthorized access, use or disclosure of Your personal data, We have put in place commercially suitable physical, administrative and technical safeguards to secure Your personal data in both electronic and paper form. We control access to Our computer information systems containing Your personal data by User ID and password. We control access to Our paper records containing Information by keeping such information in secure areas with restricted access. We use up-to-date versions of security software, including malware, patches and antivirus software, firewalls, and encryption methods.
HOWEVER, PLEASE NOTE WELL: Transmission of information on the internet is not completely secure and therefore We cannot guarantee the security of the Information sent to Us electronically on Our Websites, or otherwise; transmission of such Information is therefore entirely at Your own risk.
Data Disclosure
Where permitted to do so, We may disclose Your Information to others in Our company or third parties to carry out Our services and deliver Our products to You, send You related information, including but not limited to, confirmations, invoices, surveys, technical notices, updates, security alerts, and support and administrative messages, and provide and deliver information and offers on other products and services offered by Us or third parties that may be of interest to You. By providing your Information to Us, You fully understand and clearly consent to such use and transfers as set out in this Policy.
We may use third party service providers to help Us operate our business, such as authorization of payment transactions, marketing, mailing and fulfillment vendors, home repair technicians, service-related technology providers, and may share Your Information with these service providers for those limited purposes.
We may also provide third parties with statistical, aggregated information about Your use of Our Website and to monitor and conduct an analysis of Our Website traffic and usage patterns, and analyze trends.
If Vantech, or a portion of Vantech, is sold to, or merges with, another company, or declares bankruptcy, some or all of the Information collected from You may be transferred to a third party as a result of the transfer of assets. We may also disclose Your Information when we determine it is necessary to comply with applicable laws or protect the interests or safety of Vantech or any other person.
Cookies, Web Beacons, And Other Similar Technologies
Like most websites, We and other companies use browser “cookies,” log files, beacons, pixels, and similar technology on the Websites and in our emails. Cookies and similar technology may collect Your personal identifiers (such as IP address, device and browser identifiers and characteristics, and other identifiers), information about Your device (such as operating system, browser characteristics, and language preferences), and Your usage activity on the Websites (such as Your interaction with Our Websites, the link You used to reach them, and the content and advertising displayed on them and Our content and advertising on other websites and online services).
A cookie is a very small text document, which often includes an anonymous unique identifier. When You visit a website, that site’s computer asks Your computer for permission to store this file in a part of Your hard drive specifically designated for cookies. Each website can send its own cookie to Your browser if Your browser’s preferences allow it, but (to protect Your privacy) Your browser only permits a website to access the cookies it has already sent to You, not the cookies sent to You by other sites. You can manage or disable Your cookies by using tools of Your browser. If You choose to disable cookies, the cookies will not be used. However, if You do choose to remove cookies or reject cookies it may affect certain features or services of Our Website.
As You browse Our Websites, they use cookies to differentiate You from other Users in order to prevent You from seeing offers inapplicable to You or requiring You to log in more than is necessary for security. Cookies, in conjunction with Our web server’s log files, allow Us to calculate the aggregate number of people visiting Our Website and determine which parts of the Website are most popular. This helps Us gather feedback in order to constantly improve Our Website and better serve Our customers.
Online Advertising and Usage Analytics
We use third-party advertising services to serve ads when You visit some of Our Websites and other websites and online services, third-party email services to send informational and marketing emails, and third-party analytics services to help Us understand and improve the usage of the Websites and our email. These services will collect Your personal identifiers (such as IP address, device id, and cookie information), device characteristics (such as browser version), and website browsing activity from You when you visit the Websites by placing cookies and using other similar technology. They use that information to provide advertisements to You on Our Websites and other non-affiliated websites and/or to provide analytical information for Our Websites. These third-party companies also may collect and combine information about Your online activities over time, on other devices, and on other websites or online services, if those websites and online services also use the same partners.
You may learn more about advertising networks and opt out of receiving personalized advertisements on this browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations. Links to those sites are here:
When You opt out of personalized advertising, You may continue to see online advertising on the Sites and/or Our ads on other websites and online services.
We may use a number of third-party services on the Websites including e.g. Sizmek for advertising purposes and Google for Website tag management. For an understanding of Sizmek’s privacy practice, see https://www.sizmek.com/privacy-policy/#info-third. For an understanding of Google’s privacy practices see https://policies.google.com/privacy?hl=en#infocollect.
Third Party Websites and Interaction
Any links furnished on Our Websites or provided to You by email may allow You to leave Our Websites or in the case of an email, access a third party website. These third-party websites are not under Our control and We disclaim any responsibility for the contents of such linked websites or any link(s) contained in any such linked website(s) or any changes or updates to any of these websites. We further disclaim any responsibility for any form of transmission received from any linked third party website or advertising. If We provide these links to You, it is done simply as a convenience to You and inclusion of any link herein shall in no way be construed as an endorsement by Us of those website(s).
Opt Out, Unsubscribe, Access, Questions And Further Information
At Your request, and where required by law, We will confirm, and/or update the personal data We hold about You. We may have to verify Your identity first.
If You do not want to receive marketing information from Us, You may “opt out” by writing, emailing or calling Us using the contact information listed below. If You opt out, You may still receive information from Us but only if it is necessary to provide You with Our products and services, including administrative messages or satisfaction surveys.
California Privacy Notice and Rights
We do not share personal information (as defined by California Civil Code §1798.83) with other people or non-affiliated businesses for their direct marketing purposes. Our Websites do not currently respond to browser do-not-track signals.
California consumers have the right to request:
California consumers also have the right not to receive discriminatory treatment if they exercise the rights list above.
When You make a request, we may require that You provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it. The verification steps we take may differ depending on the request You make. We will match the information that You provide in your request to information we already have on file to verify your identity. If we are able to verify your request, we will process it. If we cannot verify your request, we may ask You for additional information to help us verify your request.
Consumers will be required to submit their first and last name and email address and may also be asked to provide their telephone number or address so that we can verify the request. Please provide as much of the requested information as possible to help us verify the request. We will only use the information received in a request for the purposes of responding to the request.
California law permits California consumers to use an authorized agent to make privacy rights requests. We require the authorized agent to provide Us with proof of the California consumer’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the California consumer. An authorized agent must follow the process described below to make a request, and We will additionally require the authorized agent to verify his/her own identity and We will confirm the agent’s authority with the California consumer about whom the request was made.
You may submit a privacy rights request to Us by:
We are not currently , have not and will not selling Your personal data since January 1, 2020, the date the California Consumer Privacy Act went into effect.
Privacy Rights of Nevada Residents
We do not sell personal data for monetary consideration. However, if You are a Nevada resident, You have the right to submit a request directing Us not to sell Your personal data. To submit such a request, please contact Us using the information in the “Contact Us” section below.
Contact Us
If You wish to update Your personal data, or have any questions, comments or complaints about this Policy, or if You wish to opt out of receiving marketing information from Us, please contact Us at:
Vantech USA Inc.
ATTN: Privacy Officer
150 New Highway
AmityvilleNY11701
631-486-9303
info@Vantech.us
You may also update Your online account information by visiting Our Website and logging into Your account.
Children’s Policy
Our Website is designed and intended for those who have reached the age of majority (18 years of age). By using Our Website, You affirm that You are at least 18 years of age. We are not liable for any damages that may result from Your misrepresentation of age.
No one under the age of 13 is authorized to submit any information, including personal data, on Our Website. Under no circumstances may anyone under the age of 13 use Our Website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf. We will not knowingly collect any personal data from children under the age of 13.
International data transfers
If you are a purchaser outside the United States, your country may have data protection laws that are different to the laws of the United States (and, in some cases, may not be as protective).
Specifically, our Website servers are located in the United States, but our third-party payment service providers and partners may operate around the world. This means that when We collect your Personal Information, We collect it in the United States, but such third-party service providers may collect your Personal Information and they may process it in any of these other countries.
However, we have taken appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Statement.
Privacy Shield
Where Personal Information originates from the European Economic Area or Switzerland and is transferred to the United States, We agree to comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, respectively. We make an affirmative commitment to adhere to EU-U.S. and Swiss-U.S. Privacy Shield Principles (the “Privacy Shield Principles”). With respect to such Personal Information, to the extent of any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles govern. More information on the EU-U.S. and Swiss-U.S. Privacy Shield programs can be found at https://www.privacyshield.gov.
If you are a User or Visitor from the European Economic Area or Switzerland, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
However, we will normally collect Personal Information from you only (i) where we need the Personal Information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.
Wherever your Personal Information may be held by Us, We take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. SailPoint trains its employees on data handling practices.
However, while we attempt to ensure the integrity and security of Personal Information, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although We comply with Our legal obligations in respect of the security of your personal data, We cannot guarantee its absolute security.
If you are a resident of the European Economic Area or Switzerland, you can also:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
