EXTRA 5% OFF (enter RACKS at checkout) FREE GROUND SHIPPING (48 CONTIGUOUS STATES) ON ORDERS OVER $399
Installation of all products by through Vantech USA Inc. should only be performed by licensed professionals experienced in the proper operations of the products. It is the responsibility of the installer to determine the suitability of the component for that application. It is both the buyer and installer’s responsibility to know the weight capacity and limitations of the vehicle before installing. Check your local and state law regarding legal height, width, length, and weight restrictions prior to install or purchase.
Warranty
Most Vantech USA, Inc products are warrantied for a period of 5 year against all defects, workmanship, and structural materials, provided that they are installed, assembled, and used in accordance with all manufacturer’s specifications and instructions. Powder coated items are not warrantied against rust. Products must be registered to qualify for warranty claims. Warranty forms should be mailed to:
Product Warranty
150 New HWY
Amityville, N.Y. 11701
To obtain a copy of the warranty form, send an email to support@vantech.us. Non-registered warranty claims are accepted within 30 days from the purchase date (proof of purchase necessary).
Exceptions:
90-day limited warranty: cross bars, mirrors, kayak carrier, bar guards and gaskets.
2-year limited warranty: ladder stoppers, guides, side support, zinc hardware, ratchet tie down, and hook & loop straps.
Merchandise must be returned in the original box with original packaging or in similar manner to prevent damage.
Shipping
Individual packages are shipped via Fedex, UPS or USPS depending on size and destination. Bulk orders or items exceeding Fedex, UPS or USPS limits will be shipped via truck freight. HI, AK, PR and international customers should call for a shipping quote. Please allow 24-48 hours for processing time. Prepaid pick-ups and 3rd party shipping are permitted. Additional costs may apply. Please call us for details. Rush deliveries must be ordered prior to 12:00PM EST. Certain items cannot be shipped to P.O. boxes; please call prior to purchasing.
Claims for Shipping Damages
Product(s) that are damaged during transport must be reported to the shipping 3 carrier within 24 hours after receiving delivery, otherwise customer will be held liable for all damages acquired through shipping. Please inspect all packages thoroughly before signing acceptance of shipment. A written statement of product condition and picture(s) must be submitted to sales@vantech.us to start claim. Failures to do so will result in loss of time and claim. Claim process may take 1-4 weeks depending on shipping carrier.
Return Policy
Unused merchandise may be returned in the original condition & packaging with all labels, hardware, instructions. Used or installed items are not acceptable for return. All returns must be accompanied by a RGA # and a copy of the original receipt. The RGA # must be issued within 30 days from the date of delivery. Products with or without RGA # cannot be returned after 30 days from date of delivery. To obtain a RGA # e-mail support@vantech.us titled “Return item unused” with your invoice number and reason attached. Special order items are not accepted for returns or refunds. Any items returned freight collect will be refused and returned at shipper’s expense. All returns are subjected to a 20% restocking/return fee. Items shipped during promo “free shipping” customer will be subject to a 25% restocking/return fee. Customer pays all shipping and handling charge going to and from destination. Once the item has been examined and the reason of return is verified, a refund will be issued in the original form of payment the purchase was made. See “Returning an Order” below on how to properly return an item.
Canceling an Order
You may cancel an order at any time prior to processing at our center by calling 631-486-9303. Orders cannot be canceled once they are shipped. Please refer to our Returns Policy for returns. Special order item(s) can not be canceled once an order number has been provided.
Pick-ups
Pick-ups are available Monday-Friday, 9:00AM-4:00PM EST and by appointment only. Please allow 2 hours from the time of purchase for processing. A copy of sales receipt must be present at the time of pick-up. Applicable sales tax apply for all retail orders. Dealer accounts welcome; please call us to set up an account prior to ordering.
Returning an Order
Items should be packed securely in the original box and packaging, or in a similar manner to prevent damage. Packages will be inspected thoroughly for damages upon return. Please keep record of the tracking number and ensure the RGA# is noted on the box. If the RGA# is not visible, package will be refused and the customer is liable for all shipping and fees associated.
-This publication is designed and produced by Vantech USA Incorporated solely for informational purposes only. Every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors in information may occur. Prices contained herein are valid at the time of publication and are subject to change without notice. Photographs and diagrams are for illustration purposes only and do not imply or warranty in any manner the product’s usage for the scenario contained in such photograph. Product specifications and capacity rating must be followed stated in its manual. Vantech USA Incorporated is not responsible for typographical errors. Vantech USA Incorporated disclaims all express and implied warranties except as set forth above “WARRANTY”. User of this publication assumes all liability for, and Vantech USA Incorporated shall not in no event be liable for, any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues or lost profits, arising out of or in any way connected with the use or misuse of the information, or lack of information, contained herein. Vantech USA Incorporated.
OTHER FAQs:
A: Yes
A: Yes, however we may have distributors in your area or online that can offer you a better deal. Click here to see our dealer locator.
A: 30 days for unused items. There is a 20% Restocking fee. Customer covers shipping unless we are at fault. Click here to see terms & conditions on website.
A: H1: Heavy duty, strongly recommended for commercial use, available in steel and aluminum, includes ladder accessories.
H2.1: Heavy duty rack for heavy loads up to 750 lbs for fullsize vans and 500lbs for midsize vans, only available in aluminum.
H3: Low profile, aero dynamic, wider crossbars, more geared towards recreational use (carrying biking, kayaking, etc), available with or without ladder accessories
J Series: Low profile, light duty, aero dynamic, available with or without ladder accessories, only available in aluminum.
M Series: Low profile, light duty, available in steel or aluminum, available with or without ladder accessories.
A: East coast: 1-3 business days
Midwest: 2-5 business days
West coast: 4-7 business days
Note: Expedited shipping available
A: 2 bar racks – 400-500 lbs
3 bar racks – 600-750 lbs
4 bar racks – 750-1000 lbs
H2.1 Midsize – 500 lbs
H2.1 fullsize – 750 lbs
A: Most noise comes from wind deflecting off of the windshield of the vehicle on to the rack. Find out which rack they have and see below
H1 – Customer can try moving front crossbar forward or backwards by roughly 3 inches on a full size van or customer can purchase wind foil (use crossbar size to determine size)
H2.1 – Customer should have received x amount of rubber bar guards see instructions for reference. Send out if they are missing them
J Series – Customer should have received rubber bar guards. Send out if they are missing them
M Series – See below
Video on how to reduce wind noise.
https://www.youtube.com/watch?v=UZSw21iv4Lk
A: Steel: stronger, heavier, low resistance to corrosion (rust)
Aluminum: lighter, high resistance to corrosion (rust), all aluminum racks have reinforced crossbars and are thicker in gauge than their steel counterparts to hold the same weight capacity.
A: See catalog
A: Our OE system can clamp on to factory roof rails that have at least a 1/2” of space between the rail and roof. The factory roof rails cannot exceed 1.5” tall or 3” wide.
A: Your luggage rails may need longer bolts than include with the OE system to clamps onto the raised luggage rails or you may have a flushed luggage rails in which our OE system is not compatible.
A: Locate customer order. Make sure customer has opened and inspected all included packages. If they have, ask customer to read off missing parts and quantities from instruction manual.
A: Any customers that need a rack for their 07-On Sprinter must have the factory roof tracks installed if they don’t have them, they can purchase them from us.
Click here for a 144 WB (R20).
Click here for a 170 WB (R21).
A: Have customer specify if they have a 144” or 170” wheel base van to determine which tracks they need.
A: Our racks will not work on full size vans with sliding doors. The door slides back to where the mounting brackets get installed.
A: You need to purchase the 36” roller plates.
A: No. Nor will they work on any truck that uses tracks on the inside of the bed rail.
A: Use a few washers under the spacers to raise the overall height of rack so cover will clear.
A: We can provide rubber wedges that go in between your mounting bases and topper.
A: The roof on a Transit cargo van has paint covering the threaded mounting holes that can be removed with a blade or sharp tool.
A: Yes up to the 2015 model. Third-party covers will also work as long as the bed rails are not covered by them..
A: Only silver
A: 2016 Rambox tracks must have the original factory tracks without the cover. The rails included when purchased with a cover are a different type of track that will not work with our rack.
A: Yes
A: Purchase a size slightly wider than your box truck. Crossbars can be cut to fit.
A: All conversion vans need 3/8” of space in the rain gutter to mount our mounting brackets
A: A285 and A286 crossbars can work with 3rd party accessories from Thule, Yakima, etc.
A: No it does not.
A: Unfortunately we do match prices to ensure our distributors receive business.
A: All Amazon returns have to be procesed through Amazon.
A: Yes. If you are ordering a 3rd bar for a van with a curved roof we must know weather it is going in the front, middle or rear.
A: Taiwan, assembled in the US.
A: Our ladders will not work on Chevy Express vans with rear door windows
A: Find out where customer ordered from. Customer covers shipping both ways and any difference in pricing.
A: No yo do not. You can purchase a plus nut kit. (2014-On Transit Connect/ Mid Size Vehicles)
A: One-piece internally threaded nut when installed expands into an existing hole that allows installation from only one side.
A: 1 PM
A: Roller will not work. Door extends to where roller needs to be.
A: As wide apart as possible without drilling into air bags, or electronics in the roof.
A: H1 = 30 min
H2.1 = 2 hours
H3 = 30 min
J Series = 30 min
M Series = 30 min
A: H1 Low Profile = 9 3/4”
H1 High Profile = 16”
H1 Higher Profile = 22.5”
H1 Custom = 28.5”
H2.1 = 10 1/4”
H3 (with end caps) = 5”
H3 (with side supports) = 9”
J1000 = 3 3/4”
J2000 = 7 3/4”
M1000 = 5”
M2000 = 10”
P Series (adjustable) = 21 1/4”- 28 1/4”
A: H1 Low Profile = 2.5”
H1 High Profile = 5.5”
H1 Higher Profile = 13 1/4”
H2.1 = 3 3/4”
H3 = 3.5”
J Series = 2 3/4”
M Series = 3.5”
P Series (adjustable) = 21 1/4”- 28 1/4”
A: H1 Low Profile = 4 3/4”
H1 High Profile = 7.5”
H1 Higher Profile = 6 1/4”
A: H3 (A03) = 4”
J Series (A04) = 4”
M Series (A09) = 5”
P Series (A03) = 4”
A: 4”
A: H1 = 2” tall x 1” wide
H2.1 (A285) = 1” tall x 2 1/4” wide
H3 (A286) = 1.5” tall x 3” wide
J Series = (A285) 1” x 2 1/4” or (A286) 1.5” x 3”
M Series = 1.5” tall x 1” wide
A: 1 3/16” wide x 1/2” tall. The channel is 1” wide with 7/16" opening.
A: 31.5” long
A: Up to 75 lbs
A: 13” deep for full size vans and 11” deep for mid size vans.
A: 13 3/4” wide
A: M1000 = 1" wide x 1.5" tall rectangular crossbar – available in steel or aluminum – mounting base = 6" long x 3.5" tall with 2 holes to attach hooks.
J1000 = 2.75" wide x 1" wide oblong crossbar (aerodynamic) only available in aluminum – mounting base = 4" long x 2.75" tall with no holes for hooks.
A: 5 1/4”
A: Yes, however we may have distributors in your area or online that can offer you a better deal. Click here to see our dealer locator.
